Posts Tagged ‘security’

Unionbank EON, what’s going on?

September 21st, 2008 by Ed Earns in Uncategorized

Unionbank EON, what’s going on?

I haven’t had any response from you ever since I called. A rep promised that I’ll receive an email from your team that the issue over my “change transaction (TXN) password” will be fixed but up to now, I haven’t received any update.

I’m just PO because of the hassle and the frustration this has caused me. What’s the purpose of online banking, isn’t it for convenience? Sigh. I guess I’ll have to contact a some of your people again and explain (AGAIN) what’s going on and why I can’t get passed the Unionbank EON page. Can’t your staff just access my account online right after verifying my security information? Sheesh. This is just too much work for me like some of those cosmetology colleges.

Tags: , , , , , , ,
No Comments Comments



Unionbank Change Transaction Password Problem

September 12th, 2008 by Ed Earns in Uncategorized

Unionbank Change Transaction Password Problem

The Unionbank EON site is giving my a headache this week. It’s been awhile since I last logged in to my account and when I did, I thought everything would turn out fine. But then when I checked again, they added this new security feature to change my transaction password. Great! This is actually a good thing to make transactions online more secure.

The only problem is I don’t know/never set up my transaction password so I can’t change it to a new one. I tried calling in some Unionbank customer service days ago. They were nice in helping me out since there’s no available phone support for this type of issue. I was told that they’re going to email the internet security team for this.

I got a reply from them and informed me that my password was already reset and that I can log in to my account and go to the “My Profile” option so I can reset my transaction password.

However, whenever I am able to successfully log in using my username and ATM pin, I can’t even get passed this page! Like some cosmetology or something.

Photobucket

I sent them an email again and I’m waiting for their reply. Hopefully, this will be ironed out soon. I can still check my balance over an ATM machine, but then it defeats the purpose of convenience in checking it over online.

Tags: , , ,
2 Comments Comments



  • Tags

  • one dollar per month

    Reliable $1 Web Hosting by 3iX Internet Blogs - BlogCatalog Blog Directory

  • Archives

  • Blogroll