Ed Earns

Just wanted to create this entry in order to list down my Danvil Plans entries in this blog. In conclusion, I don’t think this is a scam considering that I got my money back. But then again, I hate their way of selling. ‘Nuf said. Here are my entries.

Click on the links for a detailed blog entry of each post.

1. my danvil plans story: signing up
2. danvil plans: request for refund
3. Danvil Plans Inc: letter for cancellation and refund
4. Danvil Plans is here
5. Danvil Plans: following up
6. Danvil Plans Inc: claiming the check
7. Danvil Plans Inc: got the refund!

In the end, what’s important for me is that I got my money back and they gave me back my money. Again, to Danvil, I understand that you’re just doing business and it’s still up to us, consumers to decide what we want to do with our money. But please do stop the hardselling that leads to insults when things don’t go according to your plan.

After I called Danvil and have confirmed that they already have my check for the policy that I enrolled, I had to find a way to claim the actual check. I couldn’t just go to Manila just for the check because it would be unwise as I don’t have enough money for the fare. I didn’t want to pay for it just for the sake of getting my money back. It would be a waster of time and money.

When I had the go signal, I was lucky to have a colleague at work who was willing to pass by the office of Danvil Plans in the Equitable Tower in Makati. All I had to do was print all the necessary requirements and then give it to colleague who went to their main branch.

The Monday that my colleague arrived at work, he gave me the check and I had it directly deposited to my bank account. I was so happy and relieved that I got my money back after about 3 months of waiting and processing the refund. Now I can just sleep soundly since I don’t have to worry about the money that I gave.

I got my check from Danvil Plans Inc.!

This is a repost. I forgot what I wrote in this entry but my server crashed and it erased the latest post that I published and I didn’t do any back up. Bummer. Anyway…
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After the 30-45 business days of waiting for a response from Danvil, I called them up again to inquire about what has happened to my request for refund. After waiting for a couple of minutes from their representative who was still pulling up my account, I was told that it was already approved and that I could get my money back.

I was silent for awhile. I couldn’t believe that I would be able to claim the check after all the hassle. I double-checked and asked the rep again for any instructions and to confirm what I need to do. I was told to just bring some necessary documents to their main office in Manila and everything would all be settled in.

I emailed them again to ensure that I’d be getting the right forms needed since I can’t go to their Makati office due to location issues and I didn’t have plans to go back to Manila. It was a good thing that I have some colleagues who are willing to go there themselves so I just requested for a representative to claim the check.

Going back, I received a response from them through email and here are the requirements that one needs to have to get the check.

For the Planholder:

• Photocopy ID of Plan Holder (at least st 2 Primary Id’s or one primary and two secondary ID’s)
• Current Cedula

For Representative:

• Authorization letter (With signature of Plan holder)
• Photocopy ID of Plan Holder (at least st 2 Primary Id’s or one primary and two secondary ID’s)
• Original ID’s of Representative (2 Primary ID’s or One Primary and two secondary ID’s) and
• Original Current Cedula/ Residence Certificate

Acceptable Primary Valid ID’s:

• Passport
• SSS Digitized ID
• Company ID (Current)
• Driver’s License
• PRC ID
• School ID (Current)

Acceptable Secondary Valid ID’s:

• Postal ID
• Tin Digitized ID
• Senior Citizens ID Card
• Voters ID

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For more information on Danvil, here are their contact details.
Office Address:
4th floor Equitable Bank Tower,
8751 Paseo de Roxas Makati City.

Office Hours: Monday to Saturday 9am to 6pm
Customer Service Hotline : 755-1521, 755-1591
Office Trunkline :755-1500

After a week of submitting my documents to a Danvil branch in SM, I wanted to make sure that the request of cancellation and refund for the endowment plan was being processed. I was already in Cebu so I didn’t want to waste any minutes of calling long-distance.

When I talked to one of their reps over the phone, I was told that the request wasn’t processed because they still need the Official Receipt (original copy) of the transaction which was with me in Cebu. I was a bit upset considering that it was a waste of 7 days already and counting. However, I told them that I’ll just mail it to them since I wasn’t in Manila anymore.

So I went ahead and went to an LBC branch and paid 80 bucks to send the OR to their branch and make sure it was being filed. I also saved a copy of the OR for myself for my reference.

Afterwards, I called a couple of days after I sent the letter to make sure it was received. When I called again, that’s when the 30-45 business days would take effect.

Good thing I really called because true enough something was still needed to process the request and it wouldn’t have been done so if not for that follow up. I would’ve waited 30-45 business days and still not get the money back because they needed the original receipt of the transaction. That would have been a total bummer.

Below is my letter for cancellation and refund when I went to SM North Edsa the day I enrolled for a policy in Danvil Plans Inc. the previous day at SM Megamall.

I wrote this impromptu which was quite draining since I didn’t have a draft paper and I immediately wrote it then and there. But I’m happy that I was able to write this within 24 hours after I successfully applied for one of their plans.

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October 31, 2008

To whom this may concern,

I, Ed******** , would like to cancel the Danvil Plan with policy number PPL****** that I applied for yesterday, October 30, 2008.  In line with this, I would request for my initial deposit of P6, 650.00 (P5, 000.00 taken from my BPI Savings Account, and P1, 650.00 through cash) to be fully refunded. The reason for this cancellation and refund is because I’ve discussed this matter with my immediate family and thought this through. Because I am unable to comply with the said agreement that I applied for, it would be wiser for me to invest my money to a business that I plan to venture. I did not expect that the amount that was charged (initial deposit) directly from my savings. Although I did enter my pin number and the agent that handled my application (*********) was nice, I was not in my best mode to sign those contracts. I immediately affixed my signature without carefully reading the policies and guidelines. After I became a successful plan holder, I was able to think things over and realized I’m not comfortable with this agreement.

I hope you will grant this request for cancellation and refund as I am still within the 24-hour time period to request and get it.

I apologize for any inconvenience.

Sincerely yours,
Edcel
+63 926 *** ****
edcel_****@yahoo.com

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After writing this letter for cancellation, it was later taken by the agent who assisted me, and then affixed her signature and gave me another copy of this letter. I was told to just wait about 30-45 business days for it to be processed.

So I waited in Cebu since I went home then already. I didn’t really put much focus to it because I didn’t want to expect much. Patience wasn’t much of an issue.

The night after I signed up for a Policy in Danvil Plans, I had a hard time sleeping because I suddenly gave 6,650 bucks without much thought or second opinion from another person. That night, I researched about some available information on the net about danvil plans. I googled ‘danvil plans scam‘ to make sure if the former Family First company was legit or not. I saw a number of experiences and blog entries from different people who have also signed up for their own policies and felt that they were hypnotized and were scammed.

Just to be fair, I didn’t think the company was a scam; I just realized that the I was not comfortable with their plan that’s why I wanted to get my money back. But I felt hopeless because I was told that it’s non-refundable.

However, upon searching more information online, I was able to find a video feature from ABS-CBN’s “Probe” with Gina Cruz (Danvil’s VP for Corporate Communications) stating that “for whatever reason, so long as the plan holder goes back within 24 hours, we can give him/her a refund”.

I submitted my letter of cancellation and request for refund within 24 hours in SM North Edsa and it was received by another rep who was substituting her managers as she claimed that her managers were not around.

She was helpful in assisting me and informed me that she was going to forward it to the SM Megamall branch. I asked her a favor to follow it up since I don’t have any other means to contact the Megamall branch because that was my last day to be in Manila. She told me she called the Megamall branch but there was no assurance since it’s still subject for approval by the “higher management”.

I was able to find a link fortunately for people who have the same experience. I was also able to read through plan holder’s who have successfully gotten their money back after 24 hours of submitting their request for refund. I was able to stumble upon a woman who was able to get her money back after how many letters to the SEC (Security of Exchange and Commission)  and such. It gave me a spark of hope to anticipate that I could get my money back.

So I just had to wait for time for a response.