Ed Earns

I’m just upset right now. I’m upset over Unionbank EON’s Reset TXN (Transaction) Password feature. This is a new security feature of Unionbank whenever I’d try to log in to my online account to check my funds online.

As what was stated in my previous entry, I couldn’t get passed the Change Transaction Password page wherein it’s asking me to enter my current password and type in a new one.

Again, I can’t change my transaction password because I DON’T know what my TRANSACTION password is!!!

I already called Unionbank in some of the branches here in Cebu and they told me that they can only email the internet security team to reset my password. To be fair, Unionbank’s internet Security team was quick in replying stating that they’ve sent a RESET for my current transaction password and that I just have to go to the “My Account” option to change it. Here’s the copy of the email that I received:

Subject: Transaction Password Reset Procedure
From: “internetsecurity”
Message:

Please be advised that your transaction password has been reset. You will be asked to nominate a new transaction password. Please follow the following procedure:

1.) Login online using your USER ID and ATM PIN as your Login password.

2.) Upon successful login – check out the alert “RESET TRANSACTION PASSWORD NOW”

3.) Go to “MY PROFILE” then, on the left side click “RESET TRANSACTION PASSWORD”

4.) Upon clicking the “RESET TRANSACTION PASSWORD” the system will prompt a confirmation

5.) Upon confirmation, the system will prompt you the default password – it will be the last or first 10 digits of your ATM card number. Please make sure that the new password you are going to nominate is different from your old password.

6.) The system will prompt you for a successful “password change”

Regards,

EBANKING SERVICES

Now the only problem is I still can’t get passed that “Change Transaction Password” page, there’s NO option for me to go to that page.

I called the customer service hotline (1-800-1888-2277) of UnionBank since the different branches here in Cebu couldn’t do much. A customer service rep named “Mark” answered the phone and after going through the whole explanation again, he informed me that he was going to send an email to reset the password. That’s when I had to reiterate that there’s NO PROBLEM WITH THE PASSWORD. The problem is I CAN’T get passed the screen already to go to the “My Accounts” tab.

He told me to just expect a response to the email that I provided him within 24 hours but up to now (3 days), I haven’t received any response. I’m afraid I’d have to call back again and explain… AGAIN.

Notice that I wrote some of my words in caps and I don’t care as much anymore because I’m just upset over the hassle that this has caused me. Somebody at Unionbank, please answer and fix this problem! I wish I could go to some Las Vegas Shows.