Ed Earns

Unionbank EON update. Unionbank answered me!

I went to a Unionbank branch and talked with one of their reps and explained the problem regarding the website and their security question.

Unionbank’s EON TXN password was getting on my nerves on that day so what I did is confront the rep and discussed all that happened. I told them that I already called the customer service hotline but I still had the same problem. Although they did give me some steps on how to update it, it never really addressed the concern.

Since the branch or any local branch couldn’t help me because all Internet-banking related issues can only be handled over the phone thru their call center, they let me talk to another agent and I had to reiterate everything that I had ever done.

I talked to another person and that agent assured me that he was going to reset my password so I could log in and I wouldn’t have any problems anymore. I told him again that I already called but he said he’s really going to fix it.

I felt hopeless but I had nothing else to do but wait.

Fortunately, when I logged in to my account, I was able to get into it! I’m just glad that I got everything all sorted out.

Case closed, I hope.

Somebody hacked my paypal account!

I don’t know what happened but when I checked my mail, I got a message saying that

I never thought this would happen to me but it did and now I’m all pissed off again. The incident with the security transaction password of Unionbank EON in my previous entries weren’t even solved and now I got this problem.

I just hate it, I never sent an authorized payment to that certain email address and now I lost 76 bucks! sheesh. What I did before this problem might happen again is change my password and withdrew all my money left. I have around 280 bucks left which is supposed to be used sometime November to pay off for my tuition fee in school so I could get back studying. However, because of this, I’m still going to suffer a lot. Sigh.

I already sent a dispute request to the Paypal resolution center and I’m waiting for a response from them. I’m crossing my fingers, including my toes.

Sigh, I never thought this online banking account would be taxing.

Up to now I still haven’t received any response from Unionbank. Sheesh.

I’m getting more and more upset knowing that I don’t have any update from them whatsoever.

I guess I’ll have to give them a call again and talk about that Reset TXN Password security issue again.

To think I’ve dedicated 3 entries already on this blog about that Change transaction password issue. I guess there’s more to come then or I’ll just buy some Las Vegas Show Tickets.

Unionbank EON, what’s going on?

I haven’t had any response from you ever since I called. A rep promised that I’ll receive an email from your team that the issue over my “change transaction (TXN) password” will be fixed but up to now, I haven’t received any update.

I’m just PO because of the hassle and the frustration this has caused me. What’s the purpose of online banking, isn’t it for convenience? Sigh. I guess I’ll have to contact a some of your people again and explain (AGAIN) what’s going on and why I can’t get passed the Unionbank EON page. Can’t your staff just access my account online right after verifying my security information? Sheesh. This is just too much work for me like some of those cosmetology colleges.

I’m just upset right now. I’m upset over Unionbank EON’s Reset TXN (Transaction) Password feature. This is a new security feature of Unionbank whenever I’d try to log in to my online account to check my funds online.

As what was stated in my previous entry, I couldn’t get passed the Change Transaction Password page wherein it’s asking me to enter my current password and type in a new one.

Again, I can’t change my transaction password because I DON’T know what my TRANSACTION password is!!!

I already called Unionbank in some of the branches here in Cebu and they told me that they can only email the internet security team to reset my password. To be fair, Unionbank’s internet Security team was quick in replying stating that they’ve sent a RESET for my current transaction password and that I just have to go to the “My Account” option to change it. Here’s the copy of the email that I received:

Subject: Transaction Password Reset Procedure
From: “internetsecurity”
Message:

Please be advised that your transaction password has been reset. You will be asked to nominate a new transaction password. Please follow the following procedure:

1.) Login online using your USER ID and ATM PIN as your Login password.

2.) Upon successful login – check out the alert “RESET TRANSACTION PASSWORD NOW”

3.) Go to “MY PROFILE” then, on the left side click “RESET TRANSACTION PASSWORD”

4.) Upon clicking the “RESET TRANSACTION PASSWORD” the system will prompt a confirmation

5.) Upon confirmation, the system will prompt you the default password – it will be the last or first 10 digits of your ATM card number. Please make sure that the new password you are going to nominate is different from your old password.

6.) The system will prompt you for a successful “password change”

Regards,

EBANKING SERVICES

Now the only problem is I still can’t get passed that “Change Transaction Password” page, there’s NO option for me to go to that page.

I called the customer service hotline (1-800-1888-2277) of UnionBank since the different branches here in Cebu couldn’t do much. A customer service rep named “Mark” answered the phone and after going through the whole explanation again, he informed me that he was going to send an email to reset the password. That’s when I had to reiterate that there’s NO PROBLEM WITH THE PASSWORD. The problem is I CAN’T get passed the screen already to go to the “My Accounts” tab.

He told me to just expect a response to the email that I provided him within 24 hours but up to now (3 days), I haven’t received any response. I’m afraid I’d have to call back again and explain… AGAIN.

Notice that I wrote some of my words in caps and I don’t care as much anymore because I’m just upset over the hassle that this has caused me. Somebody at Unionbank, please answer and fix this problem! I wish I could go to some Las Vegas Shows.

I sent them an email again and I’m waiting for their reply. Hopefully, this will be ironed out soon. I can still check my balance over an ATM machine, but then it defeats the purpose of convenience in checking it over online.