Ed Earns

This is a repost. I forgot what I wrote in this entry but my server crashed and it erased the latest post that I published and I didn’t do any back up. Bummer. Anyway…
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After the 30-45 business days of waiting for a response from Danvil, I called them up again to inquire about what has happened to my request for refund. After waiting for a couple of minutes from their representative who was still pulling up my account, I was told that it was already approved and that I could get my money back.

I was silent for awhile. I couldn’t believe that I would be able to claim the check after all the hassle. I double-checked and asked the rep again for any instructions and to confirm what I need to do. I was told to just bring some necessary documents to their main office in Manila and everything would all be settled in.

I emailed them again to ensure that I’d be getting the right forms needed since I can’t go to their Makati office due to location issues and I didn’t have plans to go back to Manila. It was a good thing that I have some colleagues who are willing to go there themselves so I just requested for a representative to claim the check.

Going back, I received a response from them through email and here are the requirements that one needs to have to get the check.

For the Planholder:

• Photocopy ID of Plan Holder (at least st 2 Primary Id’s or one primary and two secondary ID’s)
• Current Cedula

For Representative:

• Authorization letter (With signature of Plan holder)
• Photocopy ID of Plan Holder (at least st 2 Primary Id’s or one primary and two secondary ID’s)
• Original ID’s of Representative (2 Primary ID’s or One Primary and two secondary ID’s) and
• Original Current Cedula/ Residence Certificate

Acceptable Primary Valid ID’s:

• Passport
• SSS Digitized ID
• Company ID (Current)
• Driver’s License
• PRC ID
• School ID (Current)

Acceptable Secondary Valid ID’s:

• Postal ID
• Tin Digitized ID
• Senior Citizens ID Card
• Voters ID

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For more information on Danvil, here are their contact details.
Office Address:
4th floor Equitable Bank Tower,
8751 Paseo de Roxas Makati City.

Office Hours: Monday to Saturday 9am to 6pm
Customer Service Hotline : 755-1521, 755-1591
Office Trunkline :755-1500

After a week of submitting my documents to a Danvil branch in SM, I wanted to make sure that the request of cancellation and refund for the endowment plan was being processed. I was already in Cebu so I didn’t want to waste any minutes of calling long-distance.

When I talked to one of their reps over the phone, I was told that the request wasn’t processed because they still need the Official Receipt (original copy) of the transaction which was with me in Cebu. I was a bit upset considering that it was a waste of 7 days already and counting. However, I told them that I’ll just mail it to them since I wasn’t in Manila anymore.

So I went ahead and went to an LBC branch and paid 80 bucks to send the OR to their branch and make sure it was being filed. I also saved a copy of the OR for myself for my reference.

Afterwards, I called a couple of days after I sent the letter to make sure it was received. When I called again, that’s when the 30-45 business days would take effect.

Good thing I really called because true enough something was still needed to process the request and it wouldn’t have been done so if not for that follow up. I would’ve waited 30-45 business days and still not get the money back because they needed the original receipt of the transaction. That would have been a total bummer.