Ed Earns

After a week of submitting my documents to a Danvil branch in SM, I wanted to make sure that the request of cancellation and refund for the endowment plan was being processed. I was already in Cebu so I didn’t want to waste any minutes of calling long-distance.

When I talked to one of their reps over the phone, I was told that the request wasn’t processed because they still need the Official Receipt (original copy) of the transaction which was with me in Cebu. I was a bit upset considering that it was a waste of 7 days already and counting. However, I told them that I’ll just mail it to them since I wasn’t in Manila anymore.

So I went ahead and went to an LBC branch and paid 80 bucks to send the OR to their branch and make sure it was being filed. I also saved a copy of the OR for myself for my reference.

Afterwards, I called a couple of days after I sent the letter to make sure it was received. When I called again, that’s when the 30-45 business days would take effect.

Good thing I really called because true enough something was still needed to process the request and it wouldn’t have been done so if not for that follow up. I would’ve waited 30-45 business days and still not get the money back because they needed the original receipt of the transaction. That would have been a total bummer.

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